What Is Well-Managed Change?
Consider the analogy of a health care plan that provides for periodic checkups for the subscriber. Research has proven that ailments detected early and treated with lifestyle changes or even medication are significantly less expensive to the patient (and insurance providers) than catastrophic illness that could have been avoided. While change management is not insurance it does provide early detection for issues and prescribes changes that are designed to reduce the level of impact before, during or after implementation. Finding issues, getting them visible and addressing them early and often is much less expensive and disruptive than waiting for the catastrophic interruptions that can occur if the organization is not ready for the change at implementation time.
Familiarity is often addressed very effectively with training. Acceptance is too often left to individual timelines and interest. A focused effort to include, and communicate with, those directly affected will drive the acceptance curve and raise the level of engagement sooner, making training and adoption more expedient. Therefore, the first key objective to change management is creation of earlier return on investment in the change (project) by proactively driving acceptance.
To create a viable plan to address these challenges requires understanding all of the specific challenges through objective analysis.
P5 can perform this analysis as a stand-alone project, or as part of a larger integration team. If you are implementing an enterprise solution and your partner is not addressing these types of risks we will work with them and develop the necessary plans to mitigate these risks and insure your users are ready, willing and able to use the new solution at implementation.